FAQ
Q1: What types of mermaid tails and flippers do you offer?
A: We offer many different styles, colors and sizes of mermaid tails and flippers to meet the needs of customers of different ages and preferences. Please see our product page for details.
Q2: How is the freight calculated?
A: Shipping charges will vary based on your order total and shipping address. During checkout you will be able to see specific shipping information. Please note that shipping charges do not include customs duties and import taxes.
Q3: How to clean and maintain our products?
A: We recommend following the instructions in the product manual for cleaning and maintenance. Typically, mermaid tails and flippers can be gently washed with warm water and made sure to dry after use. Please see the product page or contact customer service for detailed cleaning and care instructions.
Q4: Do you provide customized services?
A: Yes, we provide some customized services depending on the product type. Please contact our customer service team for more information on customized services.
Q5: What is the return and refund policy?
A: Please see our Returns and Refunds Policy page for details. We hope you are satisfied with your shopping experience, if you have any questions please feel free to contact us.
Q6: How to track my order?
A: Once your order has shipped, you will receive a confirmation email with order tracking information. You can use this information to track your order on Cloud Express's official website.
Q7: What are the payment methods?
A: We accept a variety of payment methods, including credit card, Paypal and other common online payment methods. During checkout you will see the payment options available.
Q8: Do you provide international shipping?
A: Yes, we provide international shipping services. Please select your country at checkout to see international shipping costs and delivery times.
Q9: Where can I find more help and support?
A: If you have any additional questions or need further assistance, please feel free to contact our customer service team. You can find our contact information via the Contact Page .